FAQ's & Terms
FAQ'S & TERMS
What are your Business Hours? You can order from our web site 24 hours a day, 7 days a week. Our normal business hours are 10am-4pm (EST) Monday-Friday. Standard holidays observed. Any orders established after normal business hours, weekends, or holidays will be processed the next business day in order of receipt.
Do I need to provide Atlanta ID, LLC with permission to Print ID's or to Engrave items with a company logo? Yes, due to the nature of the ID and Engraving business, please provide a Letter of Authorization from the company or organization allowing Atlanta ID, LLC permission to print or engrave items with the company logo. The Letter needs to be signed by a manager with the authorization to order such products. For your convenience, we can send you a Letter of Authorization for signature.
Is there a minimum order? Yes, and it varies per product. The minimum quantity is noted in the product shopping area.
Do you send samples? Yes. Please send us a request via our Contact Us page and we will send you pricing information for your requested sample(s).
Do you offer quantity pricing? Yes, we provide quantity pricing under the Pro Collection. We have pricing listed for quantities of up to 72 units on our website. If you would like pricing on higher quantities, please send us a request via our Contact Us page. Please let us know the item, estimated quantities, what information needs to be engraved and the event date. We're happy to respond.
Can I change or cancel my order?
- For non-custom engraved items or non-special or catalog ordered items, the order may be changed or cancelled as long as it has not been packed and shipped.
- No changes or cancellation on orders that have been processed as special, catalog or custom engraved orders.
Do you charge sales tax? We charge sales tax as required by law.
If you have any questions or would like assistance please Contact Us. We're happy to help.